Troubleshoot the connection you actually have.

The prompt or action is locked

Some work requires a saved opportunity, source document, current financial version, scenario terms, or buyer approval. Open the related record in App, complete the missing review, then ask the agent to fetch fresh context. Do not paste fabricated IDs to bypass the lock.

The agent says inputs or tools are missing

Confirm the requested skill exists, the evidence belongs to the same account, and the client granted the required read or write scope. Ask the agent to list skills or get the opportunity first. A client that cannot send original attachment bytes cannot complete file ingestion by substituting extracted text.

401, sign-in loop, or authorization throttle

A 401 usually means the connection expired, targets the wrong protected resource, or lacks consent for the requested scope. Disconnect and reconnect through App settings. Repeated failed authorization can trigger a short throttle; stop retrying, wait for the displayed interval, and begin one fresh browser authorization.

ChatGPT keeps asking to authenticate

Remove the old connector, add the current SoloSearcher remote connector, and complete browser authorization in the same account. Do not paste a Clerk session token or an old MCP bearer token into ChatGPT.

Rate limit or monthly load cap

For a request-rate response, wait for the returned retry interval and reduce parallel calls. For a result or monthly load cap, narrow geography and industry filters or split the cohort into smaller reviewable batches. Limits protect reliability and source data; another credential does not raise them.

The client shows disconnected

Confirm the client can reach https://app.solosearcher.com/mcp, then reconnect from App settings. If the status still disagrees, use the last-confirmed connection time and outcome code when contacting support. Never include keys, passwords, or confidential document contents.